Bad customer care… Cannot come to financing administrator. Started refinance techniques. Turned in all records, overlooked 5 closings. Still wishing! Losing profits. Difficult customer care. Bad contract! Exactly how did it arrive at cuatro.5 billion from inside the sales? Ask your Claims Attorney Work environment.
It keep mobile us to the newest loan processors
Dreadful support service. I have already been speaking about a good refinance since the zero closer to closure than simply I happened to be into the June. Customer support is a joke. They just import us to different people, and i am bounced as much as such as for instance a basketball. Most upset and you may aggravated and you may was moving my home loan quickly. Do not highly recommend The newest Rez whatsoever.
My loan is that have Ditech and it also try offered so you can The brand new Rez
Avoid the use of NEWREZ….biggest mistake I’ve made. Become seeking to refi. Since Get it’s now Oct still prepared. We have delivered a comparable papers in several times. Cannot arrived at anybody of the mobile. My personal loan try acknowledged two months back still wishing. The organization was a joke wade someplace else.
The new Rez is the installment loans Birmingham AL terrible mortgage lender!! The brand new Rez named and you will offered to refi my loan at an excellent lower interest. The mortgage Administrator Ryan said it could be easy “no problem”. The guy together with said its not necessary for another appraisal because the financing was only 1 year old therefore we just weren’t providing people more money out! HA… 5 weeks later he could be asking for docs it currently have. The mortgage Processor chip dont comprehend the docs We upload on the safe site. The new seriously terrible lender We have previously caused! Save your self the rage and get several other lender!!
NewRez/Shellpoint obtained all of our home loan from Ditech. Earliest fee to help you NewRez was a student in , and this i created through the NewRez webpages for automated money into the first of each month. All the went better until . It never got the fee that was allowed to be pulled from your family savings! We don’t find up to i got a visit with the of specific strange number claiming these people were NewRez, did not talk to her or him once we did not know the quantity. Tested all of our account on the web via their website and you may low and you will view the fresh Oct payment hadn’t become immediately received! Got towards cellular phone with NewRez customer support quickly to locate aside that which was happening and you will try advised it had been specific sorts of “glitch”. Mind you, costs having been moving for fee well because ! You will find lots of profit the brand new checking account because of it! I talked which have one or two some other individuals to your , to your 2nd individual using percentage over the telephone which have the newest declaration of the girl there would-be zero late fees, zero percentage also it would-be ACH. It is now and on its page it’s proving me personally that it’s an enthusiastic unapplied commission! What the heck, this is basically the Oct step one percentage and ought to was basically used as a result Quickly for the . So we log on to the telephone once again using them today and query what’s happening? Are told that she’d instantly request it be put on the fresh October payment and “you are not late” I called our very own lender right after conversing with NewRez towards and the financial institution said “zero try in the percentage was actually requested from the NewRez/Shellpoint, they (the lending company) aren’t closing people payment and we also have an abundance of currency to pay for cuatro years of payments”! I have less than 12 months left about very first mortgage and are usually certainly given visiting the state attorney general’s workplace, the better company agency, choosing legal counsel and investing it out of now. All of our on the internet account that have NewRez reveals the following fee is auto-paid down is defined to own Nov 1, in case we just be sure to look at the arranged automatic money, they confides in us we simply cannot as membership is actually “delinquent”. This is so completely wrong on the of a lot membership! I’ve Never been later in the 31 years with our financial payment and now we has the greatest credit rating more than 850! Are they now planning screw all of our credit rating? Avoid Them!